Supervisor-IT Tech Support Specialist
@ CMED Group Co., Ltd
Job Summary:
Location: Phnom Penh;
Function: IT / Design
Level: Supervisor
Term: Full-time
Salary: Negotiable
Company: CMED Group Co., Ltd
Industry: Architecture / Building / Construction
Responsibilities:
• Oversee the day-to-day activities of the Technical Support personnel. • Measure, Monitor and maintain customer service and satisfaction • Manage the travel schedule of the Tech Support Personnel • Train and coach the Technical Support Team in order to expand their knowledge base i.e. new equipment/application, skills enhancement etc. • Manage, follow-up and maintain all service contracts/agreements and warranties • Develop plans for continued training in order to keep up with new technologies and processes • Design processes to increase efficiencies within Technical Support • Install, test, monitor, support, and troubleshoot hardware and software issues for offices • Troubleshoot network communications and network performance issues • Successfully increase the frequency of 1st call resolutions • Build out the knowledge base for the Tech Support Team • Develop and maintain department policies, procedures and processes as required • Work closely with the IT Infrastructure Team on identifying and ensuing any issues are tackled and corrective action is taken • Must be able to work flexible work hours including nights and weekends in urgent cases. • Produce weekly and monthly reports • Any other tasks assigned by Group Head of IT
Requirements:
• Bachelor’s degree in Information Technology or equivalent experience • 2 years of supervisory experience in a help desk, call centre or other technical support context • 2 years of hands on technical experience • Any Microsoft, Cisco, Dell or other IT certifications are desirable • Excellent customer service, troubleshooting and documentation skills • Must be able to drive to assigned sites to complete work • Must be able to drive to assigned sites to complete work • Detailed knowledge of Microsoft Windows 7/10, Windows Server, & Office Suite • Outstanding leadership skills with the ability to coach and train a team • Excellent communication skills in English, both written and oral • Cambodian Only
Closing Date: 01-Aug-2019
How to Apply: Apply Now

Pointer Please send your application to the below contact:

Name: Human Resource
Email: chhitvannara@gmail.com
Phone: 098288417
Address: CMED Group Co., Ltd: #252-254, Street 63 Conner Street 400, Sangkat Boeung Keng Kang I, Khan Chamkarmon, Phnom Penh, Cambodia. Mobile Contact: 098 28 84 17 Email: c.vanny@cmedgp.com and jobs@cmedgp.co
Please tell people that you apply from Jobcambodia.com website.
About The Company:
The CMED Group Co., Ltd is a wholly-owned Cambodian company established on 22 November 2013, lies within the well-being of a broader Cambodian society. The CMED Group is one of Cambodia’s most innovative businesses, applying ground-breaking techniques, best in market standards and a powerful company ethos to its many ambitious major projects. The CMED Group uses strong international partnerships, stringent processes and a proven company philosophy to create opportunities for its flagship businesses.
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