Supervisor-IT Tech Support Specialist
@ CMED Group Co., Ltd
Job Summary:
Location: Phnom Penh;
Function: IT / Design
Level: Supervisor
Term: Full-time
Salary: Negotiable
Company: CMED Group Co., Ltd
Industry: Architecture / Building / Construction
Responsibilities:
• Oversee the day-to-day activities of the Technical Support personnel. • Measure, Monitor and maintain customer service and satisfaction • Manage the travel schedule of the Tech Support Personnel • Train and coach the Technical Support Team in order to expand their knowledge base i.e. new equipment/application, skills enhancement etc. • Manage, follow-up and maintain all service contracts/agreements and warranties • Develop plans for continued training in order to keep up with new technologies and processes • Design processes to increase efficiencies within Technical Support • Install, test, monitor, support, and troubleshoot hardware and software issues for offices • Troubleshoot network communications and network performance issues • Successfully increase the frequency of 1st call resolutions • Build out the knowledge base for the Tech Support Team • Develop and maintain department policies, procedures and processes as required • Work closely with the IT Infrastructure Team on identifying and ensuing any issues are tackled and corrective action is taken • Must be able to work flexible work hours including nights and weekends in urgent cases. • Produce weekly and monthly reports • Any other tasks assigned by Group Head of IT
Requirements:
• Bachelor’s degree in Information Technology or equivalent experience • 2 years of supervisory experience in a help desk, call centre or other technical support context • 2 years of hands on technical experience • Any Microsoft, Cisco, Dell or other IT certifications are desirable • Excellent customer service, troubleshooting and documentation skills • Must be able to drive to assigned sites to complete work • Must be able to drive to assigned sites to complete work • Detailed knowledge of Microsoft Windows 7/10, Windows Server, & Office Suite • Outstanding leadership skills with the ability to coach and train a team • Excellent communication skills in English, both written and oral • Cambodian Only
Closing Date: 30-Jun-2019
How to Apply: Apply Now

Pointer Please send your application to the below contact:

Name: Human Resource
Email: chhitvannara@gmail.com
Phone: 098288417
Address: CMED Group Co., Ltd: #252-254, Street 63 Conner Street 400, Sangkat Boeung Keng Kang I, Khan Chamkarmon, Phnom Penh, Cambodia. Mobile Contact: 098 28 84 17 Email: c.vanny@cmedgp.com and jobs@cmedgp.co
Please tell people that you apply from Jobcambodia.com website.
About The Company:
CMED Group, is a company with several large and diversified businesses and joint ventures in Cambodia. We hope to continue to attract global and local talent with expertise in CMED Group. We believe in transparent engagement with our employees and will accelerate your growth as you progress with the Company.
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