- Communicate and provide guidance of the Bank’s performance expectations, goals, new/changed products, services, policies, and procedures to branch sales team in order to channel their efforts toward achieving the Bank targets and service quality standard; - Monitor sales team performance of assigned branches regarding: - Sales performance, - Customer services and sales skills of employee; - Product knowledge and presentation to customers; - Grooming and attendance; - Cleanliness and preparation of sufficient materials; - Conduct spot-check and gather customers feedbacks from relevant sources in order to identify and improve performance to further satisfy customers with superior services quality; - Provide guidance, counselling, constructive feedback and support to sales team’s performance issues in timely and professional manner to resolve any challenges/blocks and facilitate smooth working environment for them; - Identify areas of poor performance and take proper performance improvement actions immediately to avoid any operational risk associate with it; - Set coaching arrangement schedule for sales team and ensure proper execution as planned; - Collect, verify, consolidate and analyze sales performance report on a regular basis to line manager(s) for further processing; - Identify areas of improvement and development of individual sales performance to establish performance improvement plan that practically address the gaps; - Develops knowledge sharing processes and programs that encourage learning and collaboration for sales team; - Work collaboratively with relevant stakeholders that contribute to improvement of branch sales team by providing practical inputs/findings; - Act as a key role in promoting a collaborative and proactive working environment within the team through continuous feedback and guidance; - Keep a close eye on local competitors – what they do and how they perform in order to propose new sales opportunity to gain market share; - Handle other tasks as assigned.

- Bachelor’s degree in Business Management, Finance and Banking or Professional Communication field; - Minimum three years of working experiences in sales, customer services, performance management, or relevant field preferably in the financial industry; - Knowledge of data collection, analysis, and data presentation; - Excellent coaching, follow-up, communication, problem-solving, and interpersonal skills; - Fast, flexible, and multitasking attributes; - Ability to influence and motivate others; - Ability to use and communicate in both Khmer and English and/or other languages; - Microsoft Office and Bank’s software; - Strong dedication to details and accuracy.

ABA Bank is Cambodia's leading private financial institution (not state-owned enterprise) founded in 1996 as the Advanced Bank of Asia Limited. In more than 20 years of development and growth, ABA has significantly strengthened its position in the market and broke into the Top 3 commercial banks of the country. Today, ABA offers the entire spectrum of services to customer segments covering SMEs, micro businesses, and individuals. With 77 branches, 190+ self-banking machines, 450+ ATMs across the country, and advanced online banking and mobile banking platforms ABA Bank reaches out to a large number of customers with an array of modern financial services. ABA is a subsidiary of National Bank of Canada (www.nbc.ca), a financial institution with around US$245 billion in assets as of July 31, 2020, and huge network of correspondent banks all over the world. Being a shareholder of ABA Bank from 2014, National Bank of Canada becomes the first major financial institution from the North American continent to enter the Cambodian banking sector. Headquartered in Montreal, it has branches in almost every Canadian province with 2.7 million personal clients. It is the sixth largest bank in Canada and the leading bank in Quebec where it is the partner of choice among SMEs. In 2017, ABA Bank received the long-term and short-term issuer credit rating ‘B’ from Standard & Poor’s (S&P) Global Ratings. The rating​ was​ upgraded​ to​ 'B+'​ with​ Stable​ outlook​ in​ 2019. The most famous financial publications of the globe recognized ABA's efforts to bring the very best to its clients: The Banker magazine named ABA as Cambodia's Bank of the Year in 2014, 2016, and 2019. The award recognizes ABA's financial strength, continuous introduction of innovative products, and the best business practices. Euromoney magazine bestowed ABA Bank as the Best Bank in Cambodia from 2014 - 2020 for its service quality, innovations and efforts for bringing the banking in Cambodia to the next level. Global Finance magazine awarded ABA as the Best Bank in Cambodia from 2015 - 2020. This award recognizes the commitment of ABA’s team to provide its clients with the tailor-made products and innovative financial solutions. Asiamoney​ magazine​ awarded​ ABA​ as​ the​ Best​ Digital​ Bank​ in​ Cambodia​ 2019​ for​ its​ digital​ dominance​ unparalleled​ in​ the​ sector,​ expanding​ reach,​ and​ strong​ support​ from​ its​ shareholder,​ National​ Bank​ of​ Canada.​ ABA Bank – a partnership you can trust!