Senior Officer, IT Operations
@ Amret Micro Finance Institution
Job Summary:
Location: Phnom Penh;
Function: Banking / Financial Service
Level: General (Officer / Associate etc.)
Term: Full-time
Salary: Negotiable
Company: Amret Micro Finance Institution
Industry: Banking / Finance
Responsibilities:
_ Implement and report on production systems and service operations (T24, mobile financial services [MFS], ATM Switch, reporting system), processes and procedures, problems, incidents and escalation management, adhering to information security and ITIL standards to offer proactive, secure and high quality services _ Execute and manage proof-of-concept for automating T24 services, MFS, ATM Switch and reporting system, and submit results to IT Operations Manager, Head of IT Infrastructure and Operations and other related stakeholders for validation _ Monitor T24 operational services, MFS, ATM Switch and reporting system KPIs, and report on exceptions and corrective actions initiated _ Lead in coordinating release management and code/application promotion with Applications Development and Support units, ensuring accurate and timely deployment _ Troubleshoot problems and propose solutions for issues related to production systems, validate with respective manager before applying the validated solution _ Provide third level technical support to T24, MFS, ATM Switch and reporting system and interface with TEMENOS for vendor support to resolve issues based on agreed internal and external SLAs _ Manage the installation of patches and T24 version upgrades, maintaining the system at the correct version level product feature offerings and issue resolution needs _ Deploy new updates of MFS, ATM Switch, reporting system/SQL scripts from software development team and vendors following IT Operational Guidelines and SLAs _ Monitor performance of all applications and propose upgrading or optimizing of support by IT programmer _ Administer the RDBMS, and maintain the reporting system and database by archiving data in accordance with proper process and scheduling _ Develop, document and implement T24 backup/restore procedures and processes, ensuring proper scheduling, verification, cycles, media, retention, logs, copies and storage policy have been applied.
Requirements:
_ Bachelor’s degree in Information Technology or Computer Science or related fields _ Minimum 3 years experiences in IT operations and support for CBS and other IT applications production with minimum of 2 years experiences as IT programmer _ Experience in CBS, other applications management, Unix scripting, JBOSS, JBASE and close-of-business processes _ Able to manage application environment for other teams _ Knowledgeable in ITIL/ITSM and best practices methodologies _ Good English proficiency
Closing Date: 05-Aug-2019
How to Apply: Apply Now

Pointer Please send your application to the below contact:

Name: Recruitment and Job Management Unit
Email: jobs@amret.com.kh
Phone: 012 635 150
Website: https://amret.com.kh/index.php
Address: ##80, St.315, Boeung Kak 2, Khan Toul Kok, Phnom Penh,Cambodia.
Please tell people that you apply from Jobcambodia.com website.
About The Company:
About Amret: Amret (https://www.amret.com.kh) is a leading microfinance institution established in 1991 that contributes to the economic and social development of Cambodia by providing a wide range of financial services to meet the needs of the large targeted customers. Amret has strong commitment and long-term business strategies to be a leading financial institution in the market by deploying ambitious digital strategies. Amret belongs to the Advans international group (www.advansgroup.com) a major shareholder and international shareholder (FMO and IFC). The Advans group serves over 750,000 clients, and has expanded its operations in nine countries such as Cambodia, Cameroon, Ivory Coast, Democratic Republic of Congo, Ghana, Myanmar, Nigeria, Pakistan, and Tunisia. Amret has 156 branches, located in 25 cities and provinces in Cambodia, and successfully serves 400,000 customers with around 4,000 highly dedicated employees. Why join us! • Help drive lasting social development: Your work directly benefit low and middle income Cambodian families, empowering them to improve their lives and pursue their dreams. • Love your job: You feel good about what you do every day in a dynamic, sharing working environment, where you are treated equally, and with an open door management culture (easy access to EC members). • Be part of our success story: Work with your colleagues towards the well define Amret+ vision and strategy, contribute to strong performance of one of the top financial institutions. • Push boundaries to develop yourself: You get opportunities to learn, grow, change directions, be exposed in Amret as across Advans international group • Get value for what you achieve: Your performance is rewarded, included through competitive salary and incentives. You and your family benefit from valuable packages in terms of insurance, and retirement plans. • Create and innovate: Your ideas are valued, your overcome challenges, evolve in an agile company, which invests in the future.
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