- Receiving disputes from customers via Contact Center, Branch, NBC and/or other interactive channels. - Conciliating disputes between service providers and consumers to help them find resolutions. - Managing and allocating the dispute(s) to right & dedicated teams (sections). - Identifying key issues arising from a dispute, and gathering and analyzing relevant information. - Undertaking formal investigations. - Using bank system and knowledge, actively investigate customer complaints in a timely and effective manner. - Following up with internal relevant teams. - Contacting customers to inform them about the dispute resolution cycle, and asking for information and supporting documents. - Reporting immediately on any urgent case(s) which is required to be fixed to comply with bank operation and policy and fulfill customers’ needs. - Ensuring that all disputes are received and acknowledged by the complaint owner and keep complainant (complaint raiser) the progress of resolution. - Highly securing the customer’s confidentiality. - Preparing reports and other assigned tasks.

- Excellent communication skills in English and Khmer (verbal and written) and can speaking Chinese is a plus. - Interpersonal skills with the ability to influence outcomes. - Knowledge of information technology. - Attention to details and critical thinking skills. - Skills in supporting business development planning, documentation and implementation. - High level analytical skills with the ability to think literally and the flexibility to be able to work in an environment of change. - Teamworking spirit and able to work independently. - Previous banking experience and handling customer's dispute is a plus.

ABA Bank is Cambodia's leading private financial institution (not state-owned enterprise) founded in 1996 as the Advanced Bank of Asia Limited. In more than 20 years of development and growth, ABA has significantly strengthened its position in the market and broke into the Top 3 commercial banks of the country. Today, ABA offers the entire spectrum of services to customer segments covering SMEs, micro businesses, and individuals. With 77 branches, 190+ self-banking machines, 450+ ATMs across the country, and advanced online banking and mobile banking platforms ABA Bank reaches out to a large number of customers with an array of modern financial services. ABA is a subsidiary of National Bank of Canada (www.nbc.ca), a financial institution with around US$245 billion in assets as of July 31, 2020, and huge network of correspondent banks all over the world. Being a shareholder of ABA Bank from 2014, National Bank of Canada becomes the first major financial institution from the North American continent to enter the Cambodian banking sector. Headquartered in Montreal, it has branches in almost every Canadian province with 2.7 million personal clients. It is the sixth largest bank in Canada and the leading bank in Quebec where it is the partner of choice among SMEs. In 2017, ABA Bank received the long-term and short-term issuer credit rating ‘B’ from Standard & Poor’s (S&P) Global Ratings. The rating​ was​ upgraded​ to​ 'B+'​ with​ Stable​ outlook​ in​ 2019. The most famous financial publications of the globe recognized ABA's efforts to bring the very best to its clients: The Banker magazine named ABA as Cambodia's Bank of the Year in 2014, 2016, and 2019. The award recognizes ABA's financial strength, continuous introduction of innovative products, and the best business practices. Euromoney magazine bestowed ABA Bank as the Best Bank in Cambodia from 2014 - 2020 for its service quality, innovations and efforts for bringing the banking in Cambodia to the next level. Global Finance magazine awarded ABA as the Best Bank in Cambodia from 2015 - 2020. This award recognizes the commitment of ABA’s team to provide its clients with the tailor-made products and innovative financial solutions. Asiamoney​ magazine​ awarded​ ABA​ as​ the​ Best​ Digital​ Bank​ in​ Cambodia​ 2019​ for​ its​ digital​ dominance​ unparalleled​ in​ the​ sector,​ expanding​ reach,​ and​ strong​ support​ from​ its​ shareholder,​ National​ Bank​ of​ Canada.​ ABA Bank – a partnership you can trust!