- Monitor all staff’s implementation of the Bank’s 5-star service standard and ensure consistency of service quality and delivery in order to meet and exceed customer expectations as well as to retain the District Branch’s key accounts. - Drive team to achieve the District Branch’s set targets (KPIs) both deposits and loan targets by monitoring a quality loan portfolio of the lending team and all routines related transactions both within front-end and back-end District Branch operations. - Manage the District Branch’s implementation of new products and programs to help provide a better customer services and stimulate new growth. - Create effective referral networks, including internal business relationship, existing customers and other local market activities to broadly promote the District Branch’s products and services. - Discuss with district branch manager regarding strategic plan from Head Office and develop action plan within District Branch market areas to improve public’s trust, sales and cross-selling of the District Branch. - Educate staff consistently and arrange staff training by working closely with relevant departments on the Bank’s policies and procedures as well as the District Branch’s operational standards and requirements to minimize District Branch’s operational risk. - Attend the District Branch regular meeting to keep the team be informed of obtained information and vice versa, strengthen the team’s collaboration as well as to help provide better inputs or action plans to achieve each individual KPIs. - Maintain a superior knowledge of the features and benefits of the Bank’s products and services to efficiently train and motivate staff to cross-sell them. - Keep a close eye on the Bank’s local competitors for what they are doing and how they are performing to make an effective plan to gain the market share. - Maintain communication between the District Branch and upper management by preparing daily, weekly, and month-end reports of the District Branch. - Oversee overall administration and finance of the Bank District Branch to ensure proper and secure recording and keeping of all transactional banking activities. - Resolve major staff complex issues and provide amicable solutions for all to maintain staff motivation and retention.

- Bachelor’s degree in finance and banking, accounting or any relevant field. - Minimum three years of working experiences in banking and financial services industry a strong track record in financial product and service sales or granting loans with one year of supervisory experiences. - Excellent knowledge of MFI branch operations, cash operations, banking rules and regulations, laws, and all policies and procedures pertaining to them, including but not limited to the AML and CFT law, loan policies, procedures and lending authority. - Excellent relationship management skills. - Hand-on experiences with managing teller line, relationship management, customer services, and cash management. - Ability to use and communicate in both Khmer and English. - Proficient Microsoft Office and Bank’s software. - Excellent sales and customer services skills. - Good math skills and ability to spot numerical errors. - Good leadership, management, problem solving, negotiation and interpersonal skill. - Strong dedication to accuracy and efficiency.

ABA Bank is Cambodia's leading private financial institution (not state-owned enterprise) founded in 1996 as the Advanced Bank of Asia Limited. In more than 20 years of development and growth, ABA has significantly strengthened its position in the market and broke into the Top 3 commercial banks of the country. Today, ABA offers the entire spectrum of services to customer segments covering SMEs, micro businesses, and individuals. With 77 branches, 190+ self-banking machines, 450+ ATMs across the country, and advanced online banking and mobile banking platforms ABA Bank reaches out to a large number of customers with an array of modern financial services. ABA is a subsidiary of National Bank of Canada (www.nbc.ca), a financial institution with around US$245 billion in assets as of July 31, 2020, and huge network of correspondent banks all over the world. Being a shareholder of ABA Bank from 2014, National Bank of Canada becomes the first major financial institution from the North American continent to enter the Cambodian banking sector. Headquartered in Montreal, it has branches in almost every Canadian province with 2.7 million personal clients. It is the sixth largest bank in Canada and the leading bank in Quebec where it is the partner of choice among SMEs. In 2017, ABA Bank received the long-term and short-term issuer credit rating ‘B’ from Standard & Poor’s (S&P) Global Ratings. The rating​ was​ upgraded​ to​ 'B+'​ with​ Stable​ outlook​ in​ 2019. The most famous financial publications of the globe recognized ABA's efforts to bring the very best to its clients: The Banker magazine named ABA as Cambodia's Bank of the Year in 2014, 2016, and 2019. The award recognizes ABA's financial strength, continuous introduction of innovative products, and the best business practices. Euromoney magazine bestowed ABA Bank as the Best Bank in Cambodia from 2014 - 2020 for its service quality, innovations and efforts for bringing the banking in Cambodia to the next level. Global Finance magazine awarded ABA as the Best Bank in Cambodia from 2015 - 2020. This award recognizes the commitment of ABA’s team to provide its clients with the tailor-made products and innovative financial solutions. Asiamoney​ magazine​ awarded​ ABA​ as​ the​ Best​ Digital​ Bank​ in​ Cambodia​ 2019​ for​ its​ digital​ dominance​ unparalleled​ in​ the​ sector,​ expanding​ reach,​ and​ strong​ support​ from​ its​ shareholder,​ National​ Bank​ of​ Canada.​ ABA Bank – a partnership you can trust!