Customer Service Unit Manager
@ LOLC Microfinance Institutiion
Job Summary:
Location: Phnom Penh;
Function: Customer Service
Level: Middle Management
Term: Full-time
Salary: Negotiable
Company: LOLC Microfinance Institutiion
Industry: Banking / Finance
Responsibilities:
•Develop and update customer service manual and procedures. •Conduct branch visit regularly to follow up customer service implementation, conduct training, find areas which need to be improved and produce report for management. •Conduct branch visit to evaluate level of customer service implementation at branch, do the scoring and select best branch for the best customer service champion of the year. •Develop Standard Operating Procedure (SOP) for customer service staff, and monitoring its’ implementation regularly. •Manage, lead, and mentor a team of customer service staff at branch level to ensure accuracy and efficiency of their performance. •Act as a key trainer enhances with all customer service training for both new and existing staff. •Analyze key management information to see how well customers are being served. •Improve customer service experience, create engaged customers and facilitate the organic growth. •Meeting with other managers to discuss possible improvements to customer service. •Take the ownership of customer issues and follow problems through to resolution. •Lead or implement any of LOLC customer service campaigns as required from HMKD.
Requirements:
•BBA in marketing, business communication, public relation, English literacy or equivalent. •At least 2 years’ experience in customer services and help desk capacity required. •Experience or knowledge of microfinance and banking industry is preferable. •Very good business communication skills in both Khmer and English. •Self-motivated person with excellent interpersonal and selling skills. •Good relationship with the public and ability to work under pressure. •Good at problem solving and complaint management skill. •Good understanding in computer skill. •Honest and excellent character with high commitment to work with and help poor people or willing to travel to provinces.
Closing Date: 01-Jul-2019
How to Apply: Apply Now

Pointer Please send your application to the below contact:

Name: Chuon Samnang
Email: chuonsamnang@lolc.com.kh
Phone: 081 800 169
Website: www.lolc.com.kh
Address: #666B, Street 271, Kbal Tumnub Muoy Village, Sangkat Boeng Tumpun 2, Khan Mean Chey, Phnom Penh, Cambodia
Please tell people that you apply from Jobcambodia.com website.
About The Company:
LOLC (CAMBODIA) PLC. is one of the top licensed microfinance institutions in Cambodia with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client-empowering financial services. Currently, LOLC serves more than 232,000 clients with loans outstanding of more than 450 million USD.
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