Customer Service Senior Officer
@ Toyota (Cambodia) CO., LTD.
Location: Phnom Penh;
Function: Customer Service
Level: Senior Management
Company: Toyota (Cambodia) CO., LTD.
Industry: Automotive Vehicle
- To set KPI for each dealer following the annual budget plan - To monitor performance and provide field support to each dealer through regular meeting for a better improvement - To develop visualize tool for supporting dealer operation - To ensure the good implementation of Customer Service process - To support on warranty policy and Standard Operating Procedure (SOP) - To collaborate with Customer Relation department to enhance appointment activity, Periodic Maintenance reminder, Post Service Follow Up, and Customer Satisfaction Index to achieve high customer retention - To collaborate with Customer Service marketing for a better understanding on operation performance of each dealer and seek for improvement - To ensure timely and accurate Customer Service report - To perform other tasks assigned by Management
- University degree in General Management or other related fields - Good knowledge of communication - Good teamwork and interpersonal skills - Speedy and accuracy jobs requirement - Good at problem solving - Strong time management and result-oriented toward the job - Logical thinker, able to work efficiently with raw data and provide analysis - Proficiency in English language
Closing Date: 01-Sep-2020
How to Apply: Apply Now
Please send your application to the below contact:
- Name: HR Department
- Phone: 017 333 521
- Website: www.toyota.com.kh
- Address: Russian Federation Blvd, Phum Borey 100 Khnong,Sangkat Teuk Thla , Khan Sen Sok, Phnom Penh, Kingdom of Cambodia.
Please tell people that you apply from Jobcambodia.com website.
About The Company:
Toyota is the world's first automobile manufacturer to produce more than 10 million vehicles per year with the business operation in over 140 nations and the employment of more than 300,000 staffs across the globe. Due to rapid development, TOYOTA (CAMBODIA) CO., LTD. has been established to be the Exclusive Sole Distributor for the supply of all Toyota brand vehicle, Genuine Spare Parts and Quality Service in the territory of Cambodia accompanied by over 200 professional local employees. Career opportunity at Toyota Cambodia is exceptional for long-term professional growth along with a number of exciting remuneration packages and benefits. We are here to coach and guide you to fulfill your career goal.
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