- Handle incoming requests from customers to ensure that issues are resolved. - Respond quickly and promptly with good grammar, punctuation and attention to detail. - Perform other duties, as assigned on TO-DO-LIST directed by Direct Supervisor - Follow Assigned Work Schedule and always be punctual. - Attend weekly Mandatory meeting as required by Management. - This position is required to work on holidays and weekend, as per preset-schedule.

- Good Knowledge of using Smart Phone iOS & Android. - Able to use basic computer skills (MS Office, Internet and Email); - Good interpersonal and communication skills, team work, friendly and Honesty. • Ability to maintain a friendly disposition under pressure. • Good Comment in Vietnam reading and writing, English or Chinese is advantage. • Hard-working, smart, flexible and fast learner.

Powercom Group was established in 2005 to offer our customers nationwide, exceptional product knowledge with engineering experts to design, create and deliver customers the desired end-to-end solutions of Power Systems, Cooling Systems, Water & Fire Fighting Systems, Security & Automation, Facility Management, M&E Engineering and Civil Construction. Powercom Group was found since 2005 to provide Data Center management and solutions for our sealed customer references of Banks & Micro finances, Telecoms, Media & Televisions, Factories, Industries, Corporation Companies, Hotels & Casinos and most of Construction Sites. We are still supporting our devoted clients with service cares and preventive maintenance on whole equipment and critical devices in their data center room for operating around 24 hours of 7 days a week. What is the most significantly for our engineer teams, we are very proud of the ability our engineers have made, and have been extremely impressed with the quality, service and ability to handle any situation and solved the problems on time response for our customer’s calls. OUR VALUES Powercom Group Co., Ltd has a vision of a receptive spirit, and taking responsibility to face of all issues to find a willingness and transparent solution. Our endeavor is to give our clients the confidence they need from day to day, and to maintain a strong position in taking care of our existing clients, and another way to guide new clients in the value of our professional service quality. There are ten points of the following important factor for our futuristic vision such as; To listen to our customers whatever they need, that is what we could make a commitment to them. To justify a transparency blueprint of our innovation state. To qualify all aspects of our businesses in order to create benchmarks for success. To avoid bureaucracy. Employer must make direct contribution to our goals. To emphasize quality. We believe that good enough never is. To response quickly and decisively opportunity. To create environment where deals are encouraged, recognized and rewarded. To employees grow personality and professionalization To work together toward our goals and be rewarded together when they are achieved. To commit leadership in every aspect of our business. OUR MISSION We are an independent re-seller and engineering partner to several of the world largest UPS, Generator, AVR, LCD Projector, Security System and Banking Machine manufacturers, which include APC, Riel-lo, Eaton Powerware, MGE, EMERSION, SOCOMEC, GE Digital Energy, HAIRF & HOYAT. Our power protection portfolio is comprehensive and structured to deliver power protection solutions for the 21st century business environment. Total customer satisfaction is our commitment to you. Fundamental to delivering customer satisfaction is understands that our commitment does not stop once an order is placed and a product delivered. After sales service is integral to our business and ensuring that our customers continue to receive exceptional levels of support long after the product is delivered and installed is paramount to us. With our extensive experience, we can guide you through the details of power protection and provide a solution to suit your every power protection need. We are committed to never disappointing our customers. This is a challenging goal and what we are proud to accept. We invite you to give us the opportunity to demonstrate what this means in practice.