Customer Relationship Associate (Chinese Speaking)
@ GBCI Ventures PLC
Job Summary:
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Location: Phnom Penh;
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Function: Customer Service
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Level: Middle Management
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Term: Full-time
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Salary: Negotiable
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Company: GBCI Ventures PLC
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Industry: Banking / Finance
Responsibilities:
You’re the front line of support for clients and customers and you help ensure that customers are satisfied with products, services and features.
Your Daily Tasks will include but not limited to:
• Serves customers by providing product and service information and resolving product and service problems
• Attracts potential customers by answering product and service questions and suggesting information about company’s products and services
• Manage Customer Onboarding & Account Maintenance documentation that set up is completed accurately and timely
• Assist customers with creating and uploading orders as well as other administrative duties to coordinate financial activities
• Handle routine questions from customers, actively communicate and coordinate with supervisor to identify and resolve operations issues
• Any other tasks and duties assigned by manager from time to time
Requirements:
• At least 1-year experience in Customer Service function or relevant experience
• Bachelor degree in Public Administration, Marketing, Business Administration, Management, or equivalent
• Fluent in Mandarin and ability to speak English or local dialects (to liaise with Mandarin or local dialect speaking clients) will be an advantage
• Highly energetic individuals, cheerful personality with a strong enthusiasm in the Fintech industry
• Strong customer service, strong interpersonal and good communication skills and ability to perform under stress and tight deadlines
• Being professional and exhibit a sense of calm, consistency, grace and courtesy toward the customers
• Good working attitude & good learning attitude. Being open to changes & having the courage to step out of your comfort zone
• High level of attention to detail
• Proficient in computer applications, Microsoft Office and social channels
What GBCI can offer you:
• We offer an attractive compensation package working in a cutting-edge field of Fintech
• You get to work in a very dynamic environment and be part of an international team
• Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
• Flat management structure
• Fun start-up culture
Closing Date: 21-Dec-2020
How to Apply: Apply Now
Please send your application to the below contact:
- Name: Recruitment Team
- Email: hr.kh@gbci.vc
- Phone: 070 333 530 / 092 333 252
- Website: www.fincy.com
- Address: GBCI Ventures Plc. Office at Nº B02-033, Street Koh Pich, Sangkat Tonle Bassac,Khan Chamkarmon, Phnom Penh 12301, Cambodia
Please tell people that you apply from Jobcambodia.com website.
About The Company:
GBCI Ventures Plc (Fincy) is a technology-focused company that is established regionally across Asia with its base operations in Singapore. Our local operating company in Cambodia is licensed under the National Bank of Cambodia and is working closely with the NBC to reach the company’s ambitions of becoming a full-fledged FinTech powerhouse.
With our strong capital base, network and technological capabilities, we create our own startups to boost the fintech market in the countries that we are operating in. We pride ourselves to be a key participant in smart city development, fintech solution provider and fostering a community that is key to nurturing a dynamic and adaptive smart city ecosystem.
GBCI Ventures Plc will be the most innovative and complete cashless payment platform. We target to build a product around the consumer and our partners.
Our list of products and services incorporate merchant e-payment services, local remittance, overseas money transfer, staff payroll services and money exchange. Currently, we are growing our network of both retail and consumer partners in the Kingdom.
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