Customer Contact Unit Manager
@ LOLC Microfinance Institutiion
Job Summary:
Location: Phnom Penh;
Function: Banking / Financial Service
Level: Supervisor
Term: Full-time
Salary: Negotiable
Company: LOLC Microfinance Institutiion
Industry: Banking / Finance
Responsibilities:
 Develop and manage the contact center manuals and procedures, complaint resolution policy manuals.  Assist Head of Marketing in identifying trends and establish the contact center goals.  Conduct the training, coaching, and leading contact center officer as they provide supports for customers.  Ensure the contact center team is achieving desired service levels and taking corrective actions as needed.  Prepare reports and analyze the call center data to improve processes, ensure resources are properly allocated, and maximized efficiency and customer satisfaction.  Keep tracking inquiry and complaint report accurately.  Follow up with concern departments and/or branches to make sure all complaints are well resolved on time.  Keep tracking daily, weekly monthly and yearly complaint reports with a review from HMKD to improve service level.
Requirements:
 BBA in marketing, business communication, public relation, English literacy or equivalent.  At least 2 year-experiences in customer services and help desk capacity required  Experience or knowledge of microfinance and banking industry is preferable.  Very good business communication skills in both Khmer and English.  Self-motivated person with excellent interpersonal and selling skills.  Good relationship with the public and ability to work under pressure.  Good at problem solving and complaint management skills.  Good understanding in computer skills.  Honest and excellent character with high commitment to work with and help poor people or willing to travel to provinces.
Closing Date: 27-Jul-2019
How to Apply: Apply Now

Pointer Please send your application to the below contact:

Name: Chuon Samnang
Email: chuonsamnang@lolc.com.kh
Phone: 081 800 169
Website: www.lolc.com.kh
Address: #666B, Street 271, Kbal Tumnub Muoy Village, Sangkat Boeng Tumpun 2, Khan Mean Chey, Phnom Penh, Cambodia
Please tell people that you apply from Jobcambodia.com website.
About The Company:
LOLC (CAMBODIA) PLC. is one of the top licensed microfinance institutions in Cambodia with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client-empowering financial services. Currently, LOLC serves more than 232,000 clients with loans outstanding of more than 450 million USD.
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